Support
F.A.Q (Frequently Asked Questions)
1) I've lost my license, what to do ?
Please send an email from your emailaddress which is used for registration to license@portablerdc.com
with your request to receive a new copy of your registration key. You will receive a copy of your license information through email within a couple of days.
2) When i make a connection with PortableRDC there is a small blink in my systemtray, could you tell what is causing this ?
The is an external application which check the removal of the U3 memory pen and disconnects the connection when needed.
3) Can i use a PortableRDC client and server over the internet?
This is a none tested environment and not supported. PortableRDC license server can be used in a local lan situation only, it could work over a VPN connection.
4) My language is not available in PortableRDC, how to add my own language?
When someone offers to translate PortableRDC into his own language it will be added to the next release and the user will get a free copy of PortableRDC. For more information send an email to translation@portablerdc.com.
5) Everytime i install a new version on my U3 memory pen, i have to configure all the settings again. How to avoid this in the future ?
It's possible to make a backup of the settings from within PortableVPN this option can be found in the system menu. This menu also has the ability to restore settings. When you upgrade your version on your U3 memory pen the settings are preserved. When PortableRDC is removed and reinstalled it automatic detects if a backup of the settings is available and will ask you a question if you want to restore them.
6) I am missing something in PortableRDC which i believe is very important, what to do ?
Visit the forum of PortableRDC and place your request in the request section. If we like your request we will add it to the next version of PortableVPN.
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